Privacy Policy

This Privacy Policy explains how Gokong Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains the privacy choices and rights available to players in Australia.

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Information we may collect

Gokong Casino collects and uses information that is reasonably needed to provide gambling services, operate player accounts, meet legal and security requirements, and respond to support requests. The information handled will depend on how you use the website and the services available to you.

Article contents

Account and identity information

Your name, date of birth, residential details, nationality and other information supplied when registering or maintaining an account.
Your login details, account preferences, communications with support and information about responsible gaming settings or requests.
Verification documents and related information used to confirm your identity, age, location or eligibility to use the services.
Information provided when you update your account, participate in an account process or contact Gokong Casino.

Payment and activity information

Payment details and information needed to process deposits, withdrawals, refunds or other account transactions.
Transaction records, gaming activity, account balances, bonus or promotional activity where relevant, and records of account restrictions or requests.
Information used to identify unusual activity, payment risk, fraud, money laundering concerns, account misuse or attempts to access an account without permission.

Technical and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, access times, referring website and information about how you interact with the website. This information helps maintain website functionality, protect accounts, understand performance and improve the player experience.

How information is used and shared

Information may be used for the following purposes, depending on the circumstances and the services you use:

To create, administer and secure your player account.
To provide casino services, process transactions and maintain accurate account records.
To complete age, identity and other verification checks.
To detect and prevent fraud, payment abuse, collusion, unlawful activity, account takeover and other security risks.
To meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
To answer questions, investigate complaints, provide customer support and communicate about your account or service requests.
To send service messages, security notices and other important account information.
To understand website use, troubleshoot technical issues, maintain system security and improve products and services.
To send marketing communications where permitted and where you have provided any consent or preference required for those communications.

Gokong Casino may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics or security. They should only receive information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to comply with a valid legal requirement, protect the rights or safety of players and the website, investigate suspected wrongdoing, resolve disputes, or support a responsible gambling or security process. Gokong Casino does not intend to collect or use information for purposes unrelated to operating, protecting and improving its services unless a further purpose is explained or permitted.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website traffic, improve performance and help protect the website. Some cookies may be provided by service providers supporting website operation or analytics. Cookies can usually be managed, restricted or deleted through your browser settings. If you disable certain cookies, some website features may not work as intended.

Security measures

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support if you believe your account or information may have been compromised.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the applicable requirement. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and choices

You may have rights to understand and control how your personal information is handled. These rights can depend on the type of information, the reason it is held and any applicable legal requirements. Gokong Casino may need to confirm your identity before completing a request, particularly where the request involves account information or verification records.

How to make a request

For privacy questions or data requests, contact support@gokong-casino.best. You can use this email address to request access to personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for the relevant account or records to be identified.

Access: ask for confirmation about whether information is held and, where appropriate, a copy or explanation of that information.
Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to marketing communications or change your marketing preferences at any time.
Restriction or objection: in some circumstances, ask for certain processing to be restricted or object to a particular use of information.

A request may not always be accepted in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or responsible gambling purposes. Deleting information may also affect the ability to use an account or verify past activity. Where a request cannot be completed, the reason will be explained in general terms where permitted.

You can also unsubscribe from eligible marketing messages by using an unsubscribe option included in the message, where available. Service, security and account-related communications may still be sent when they are necessary to operate the account or provide important information.

Changes and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will apply from the date it is made available on the website. You should review this page periodically, particularly before providing new information or continuing to use the services.

If you have a question about this Privacy Policy, believe your personal information has been handled incorrectly, or want to exercise a privacy right, contact support@gokong-casino.best. Gokong Casino will consider privacy enquiries and requests in a reasonable manner and may ask for further information to protect account security and prevent unauthorised disclosure.

By using the website, you acknowledge that you have read this Privacy Policy. Where consent is required for a particular activity, it will be requested or managed separately where appropriate. You may withdraw consent to marketing at any time using the contact details above, without affecting the lawfulness of processing that took place before withdrawal.