Gokong Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and Gokong Casino in relation to your use of the website and its available services. They apply whenever you visit the website, register an account, make a deposit, participate in a game, claim an offer or otherwise use the service. Additional rules may apply to particular games, competitions, promotions or payment methods. Those rules will be made available where relevant and form part of these terms.

You should read these terms, our Privacy Policy and our responsible gambling information before using Gokong Casino. If you do not understand or accept any part of the agreement, you should not register or continue to use the service. We may update these terms from time to time to reflect changes to the service, legal requirements, security measures or business operations. The current version will apply from the date it is published, unless a different effective date is stated.

You are responsible for checking the current terms before using the service. If a change materially affects your rights or obligations, we may provide notice through the website or another appropriate method. Continuing to use your account after an update has been published may be treated as acceptance of the revised terms.

You may fund your account only with a payment method that belongs to you or that you are authorised to use. Deposits must not be made using funds obtained unlawfully or on behalf of another person. We may refuse, reverse or review a transaction where there is a security, fraud, payment or compliance concern. Available payment methods, processing requirements and any applicable conditions will be shown on the website.

You should deposit only money that you can afford to lose. Gambling outcomes are determined by the relevant game systems and cannot be guaranteed, predicted or influenced by customer service staff. You accept the results recorded by the service, subject to investigation of a technical error, interruption or other issue that may have affected the outcome.

Before a withdrawal can be completed, we may need to verify your identity, account information, payment method or source of funds. A withdrawal may be delayed, declined or returned if information is incomplete, the payment method cannot receive funds, the account is under review or the request does not comply with these terms or the applicable game or payment rules. We will handle requests in accordance with applicable law and the procedures displayed on the website.

You must not use the service to deposit and withdraw funds without genuine participation in the games, or to move money between people or accounts. We may review account activity where we identify unusual transactions, suspected abuse, bonus manipulation, collusion, fraud, money laundering or other prohibited conduct. Where appropriate, action may include cancelling transactions, withholding an outcome while an investigation is completed, restricting features or closing the account.

If a clear technical or administrative error causes an incorrect balance, game result, payment record or promotional credit, we may correct the error. If funds have been credited to your account by mistake, you must not use them and must notify us. We may recover an incorrect credit or adjust the account balance to reflect the correct position.

We aim to keep Gokong Casino available and accurate, but access may occasionally be interrupted for maintenance, updates, technical faults, security reasons, telecommunications problems or events outside our reasonable control. We do not promise that the website, games or account features will always be available, error-free or suitable for every device or purpose.

You must use the website lawfully and in a way that does not interfere with its operation or security. You must not copy, alter, reverse engineer, scrape, frame, distribute or commercially exploit any part of the website without permission. Gokong Casino and its content, branding, software and materials are protected by applicable intellectual property laws.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, acted fraudulently, created a security risk, failed a verification review, misused a promotion, used the service unlawfully or placed yourself or others at risk. We may also take action where required by law or by a competent authority. Account closure does not remove obligations that arose before closure.

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, your failure to protect account credentials, your use of an unsupported device or connection, incorrect information supplied by you, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under Australian law.

If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, payment, promotion and privacy information, describe the agreement governing your use of Gokong Casino.

Questions, complaints or requests about your account should be raised through the support options made available on the website. We may ask for information needed to identify you and investigate the matter. Any dispute will be handled under the applicable laws and dispute processes that apply to the service and your location.